At Vistecani Properties, we are committed to protecting the privacy and data of our guests and visitors. This Data Policy explains how we collect, use, disclose, and protect the information we obtain from individuals who book or stay at our furnished holiday let accommodations.
Information We Collect: When you make a booking or stay at our furnished holiday let, we collect the following types of information:
Personal information: Your name, email address, phone number, and other contact details.
Booking details: Dates of your stay, the number of guests, and any specific preferences or requirements.
Payment information: Credit card details, billing address, and other payment-related data.
Communication data: Messages and other communications exchanged between you and our staff.
Guest information: Information about your stay, including check-in and check-out times, any special requests or assistance needed, and feedback provided.
How We Use Your Information: We use the collected information for the following purposes:
Booking and reservation management: Processing your reservations, providing confirmations, and communicating important information related to your stay.
Guest services: Facilitating your check-in, ensuring a comfortable stay, and addressing any specific requirements or concerns you may have.
Payment processing: Completing financial transactions and complying with accounting and legal obligations.
Communication and support: Responding to your inquiries, requests, and feedback, and providing assistance during your stay.
Marketing and promotions: With your consent, we may use your information to send you updates, special offers, or other promotional communications related to our furnished holiday let.
Data Sharing: We may share your information with the following parties for specific purposes:
Service providers: We engage third-party service providers who assist us in delivering our services, such as payment processors, property management systems, and guest communication platforms.
Compliance with legal obligations: We may disclose information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from public authorities.
Safety and security: In certain situations, we may share information to protect the safety and security of our guests, prevent fraud, or investigate potential violations of our terms.
Data Security: We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Your Privacy Choices: You have the right to access, correct, update, or delete your personal information. If you have any privacy-related requests or concerns, please contact us using the provided contact details.
Data Retention: We retain your information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Afterward, we securely dispose of or anonymize the data.
International Data Transfers: As part of our operations, your information may be transferred to and processed in countries outside of your residence. We ensure that appropriate safeguards are in place to protect your data as required by applicable laws.
Updates to the Data Policy: We may update this Data Policy from time to time. When we make changes, we will revise the "Last Updated" date at the beginning of the policy. We encourage you to review the policy periodically.
If you have any questions or concerns about our data policy or how we handle your information, please contact us through the provided support channels.
